Shipping & Delivery
SHIPPING POLICY
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. We do 1 shipment at the end of the week So every order during the week will be processed on a Friday.
We will notify you if there are any delays that are outside our control.
DOMESTIC SHIPPING RATES AND ESTIMATES
Shipping charges within the UK are displayed on the product information.
HOW DO I CHECK STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at Sales@jewellersclay.co.uk with your name and order number, and we will look into it for you.
Returns & refunds
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@jewellersclay.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us.
frequently asked questions
WHAT IF I NEED TO ADD TO MY ORDER?
Please email via the contact page with your addition and we will amend the order.
I’VE PLACED TWO ORDERS CAN YOU MERGE THEM AND SEND THEM TOGETHER?
We can do that saving on your shipping cost. Email via the contact page your request and provided the order has not been shipped we will combine the order.
I WANT TO ORDER AN ITEM BUT IT IS OUT OF STOCK
If you order an out of stock Item we will email you when it is back in stock. If an item is out of stock it will be displayed on the product page.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept PayPal and we welcome credit cards that include VISA, VISA DEBIT, MASTERCARD, AMEX and Union Pay.
NEED HELP?
Email via the contact page whatever you need help with.